We do have one exception to our return policy if you purchase multiples of an item (for example; a dozen towels) you can wash 1 (one single towel- to test for shrinkage, wrinkling and other factors) and still get a refund for the entire dozen, BUT… if you wash all 12, you are not able to return them. We allow this exception because we do understand that what an item looks like after washing is important to the finished results of your projects.